Frequently asked questions

  • How does my package ship?

    We partner with TCS, a leading logistics provider, to ensure safe and timely delivery of your products. Orders are packed and dispatched within 1–2 business days, and you’ll receive a tracking number for real-time updates. With nationwide coverage and reliable service, we prioritize fast processing, secure packaging, and smooth transit for a hassle-free experience from checkout to delivery.

  • How long will my package take to arrive?

    Delivery time depends on your location. Once your order is dispatched, it typically arrives within 3–7 business days. You’ll receive a tracking number to monitor your package’s progress. We prioritize quick processing and reliable service to ensure your order reaches you on time.

  • How do I know my package has shipped?

    You will receive an email notification once your package has shipped, along with a tracking number to monitor its progress.

Returns & Exchanges

  • What is your return policy?

    We accept returns within 7 days of delivery. The product must be in its original condition and packaging. Please contact our customer service team to initiate the return process.

  • How do I exchange an item?

    To exchange an item, please reach out to our customer service team within 14 days of receiving your order. We’ll guide you through the exchange process and help you choose the right product.

  • Who covers the return shipping costs?

    Return shipping costs are the responsibility of the customer, unless the item is defective or damaged. We recommend using a trackable shipping service to ensure your return reaches us safely.

Discounts